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Patients & Visitors

Hospital Accounts and Billing

Payment Process

Holdenville General Hospital processes most hospital patient billing, prior to service delivery, to verify the following information:

  • Insurance Coverage
  • Insurance Responsibility
  • Deductibles (if any)
  • Co-pays (if any)
  • Other patient responsibilities

This information is up-to-date and takes into consideration year-to-date services applied to insurance, deductibles, etc. Patients may expect to pay for all, or a reasonable portion of their scheduled services, or co-pay, up front, at the time services are rendered. Download PDF.

Payment Options

Holdenville General Hospital allows many forms of payment to suit the needs of most patients.

  • Cash
  • Check
  • ATM/Debit Card
  • ACH Transfer

If unable to pay at the time services are rendered, patients must make payment arrangements and sign a guarantor note. Patients’ accounts shall remain in good standing so long as patients continue to make payments according to the agreed upon arrangements.

Of course, patients may reschedule their services in order to secure payment at the time services are provided.

Medical Assistance

Patients may apply for financial assistance with their medical bills according to government established poverty guidelines. Please ask the registration clerk for information.

Private-Pay Customers (no insurance)

Patients without insurance, or those choosing not to file a claim with insurance may receive a 30% discount on services by paying in full at the time services are rendered, or upon receiving a bill for such services.

Insurance Customers

Holdenville General Hospital will file all insurance forms for its patients with health coverage or other insurance coverage. Patients with insurance will be expected to pay their co pays or deductibles at the time services are rendered, or upon receiving an adjusted bill after insurance benefits have been applied.

Most group insurance and some individual insurance policies require pre-certification for hospital admissions as well as some outpatient services. If your policy requires pre-certification, it is your responsibility to notify your doctor. Our staff will gladly assist you to insure your pre-certification requirements have been met.

HGH is a network provider for most major insurers.

Business Office Supervisor: Linda James- 405-379-4325

Business Office Manager: Chrystal Landers- 405-379-4235

Admitting & Registration

All patients for all services must complete specific registration processes. Depending on the nature of the service, registration processes may vary.


It is helpful for patients to arrive fifteen minutes before their scheduled appointment to help ensure timely processing and patient care. Please bring a photo ID, current insurance card or verification, and method of payment for scheduled services.

Lobby Hours: 7:30 am – 4:30 pm, M – F

Call: 405-379-4219

Admissions Supervisor: Chrisee Mask

Medical Records Request

Requests for medical records are processed by our Health Information Management department during normal business hours. Copying fees may apply. Holdenville General Hospital maintains all original copies of medical records. With proper authorization and according to applicable rules and regulations, Holdenville General Hospital can provide copies of medical records to the following:

  • Patient
  • Family members
  • Doctors and other providers
  • Insurance companies
  • Attorneys
  • Government entities

Hours: 8:00 am – 12:00 pm, 1:00 pm – 5:00 pm, M – F

Call: 405-379-4258

Health Information Director: Becky Walker-405-379-4260